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Best Party Supplies

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Customer Service

Shipping & Delivery

At Best Party Spplies we are committed to dispatching and delivering your goods in excellent condition and as efficiently as possible.   
Delivery charges are based on location. Please add another working day to orders placed after midday - 12 O'Clock
(we class Monday to Friday  as working days).  Delivery charge is a flat rate of £5.00 which will get your goods delivered to you within 4 to 5 working days.    

Privacy & Security

We at Best Party Supplies are committed to protecting your privacy. Please read the following to understand how your personal information will be handled. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 

Your personal information 

When placing an order, we collect the following information from you:
  • your name
  • address
  • telephone number 
  • Email address
  • credit/debit card number and expiry date.

This information allows us to process and fulfil your order and to send confirmation of the details of your order

Using your personal information
Best Party Supplies will use the information that you provide us for marketing purposes and to notify you about improvements and enhancements to our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.
Please note: we DO NOT pass on your details to any third party.
 

Returns

How To Return An Item
Your item must be in its original unused condition and its packaging unopened, to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.

  • Please email sales@bestpartysupplies.co.uk to request a refund, stating the reason and we will assign you a tracking number
  • Mail your returned item to:
    Best Party Supplies

    5A, The Arcade
    Bedford
    Bedfordshire
    MK40 1NS
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened unless there is a manufacturing defect. We are sorry but can not accept returns on wigs, tights, hosiery, pants, confectionery, Party bags, Helium canisters or personalised products.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.